ITIL® 4 Specialist Business Relationship Management - Including Exam
This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-day perspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL® Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.
This 3-day ITIL® 4 Business Relationship Management module is structured and aligned around the ITIL® framework and the ITIL® Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Business Relationship Management publication including key elements of the ITIL® 4 framework such as the ITIL® Service Value Chain model and how it is used with the ITIL® practices tocreate value.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
4 courses found
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- Delivery Format: Virtual Learning
- Date 15-17 July, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 16-18 September, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 11-13 November, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 15-17 January, 2025
- Location: Virtual
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